Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date of your initial subscription purchase, and we will refund the amount paid for that order. You do not need to give a reason.

Renewal payments (monthly or annual) are also covered: if you contact us within 30 days of a renewal charge and you have not made substantive use of the platform in that renewal period, we will refund that renewal in full. Outside these windows, we will still consider refund requests on a case-by-case basis, including for billing errors, duplicate charges, or extended service outages, and we always refund charges that were taken in error.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are therefore issued by Paddle to your original payment method.

To request a refund, you can either:

• Visit paddle.net and look up your order using the email address you used at checkout or the order/receipt reference from your invoice email; or
• Email us at [email protected] with your account email and the invoice or order reference, and we will arrange the refund with Paddle on your behalf.

We aim to acknowledge every refund request within one business day. Once approved, Paddle normally processes the refund within 3–5 business days, and it may take a few additional days for your bank or card issuer to show the funds.

You can cancel a subscription at any time from Settings → Billing inside the application, or by emailing [email protected]. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for, after which the workspace moves to the free plan.

Free trials can be cancelled at any point before the trial ends and are never charged. We send a reminder email before a trial converts and before each annual renewal.

Refunds are made in the currency of the original transaction and include any sales tax or VAT collected by Paddle on that order. We do not deduct payment processing fees from refunds.

If anything about a charge, cancellation, or refund is unclear, contact [email protected] before disputing the payment with your bank — we will almost always resolve it faster.